MBodied LLC is not responsible for lost or stolen packages. Please contact USPS (post office) directly. Everyone is provided with a tracking number when making an order. Tracking numbers are provided either by email or text, depending on which one you enter for your contact information. Every order is sent via Priority Mail which means the package is insured, up to a certain amount. If a claim needs to be made per the customer for lost, stolen, or damaged packages, it must be filed within 60 days with the post office.